Este blog não possui nenhuma afiliação social, empregatícia, financeira ou política a não ser comigo mesmo. As opiniões expressas aqui refletem meu ponto de vista sobre assuntos aleatórios e nada mais. Comentários são mais do que bem vindos, são encorajados, positivos ou não. Até prefiro comentários oposicionistas, afinal um mundo que pensa igual é desprovido de inovação. Portanto, sinta-se em casa. Espero que ler minhas verborréias esporádicas traga-lhe o mesmo prazer que tenho produzindo-as.

[ваκκєr]

P.S. Algumas vezes algo que eu quero expressar não pode ser dito (apenas) com palavras, então vai parar em meu fotolog ao invés de aqui. Confira-o de vez em quando.

sexta-feira, 27 de fevereiro de 2009

AES Eletropaulo - O débito que não havia.

Hoje, 27 de fevereiro de 2009, por volta das 16:20 fui contactado por um serviço automatizado que requeriu minha identificação positiva e então me informou de débito em minha instalação de luz. Apesar de falar por muitos minutos em nenhum momento a mensagem fazia menção ao valor do débito ou a que mês se referia. Querendo obter essas informações e uma segunda via da conta (uma vez que esta conta está em débito automático e nem mesmo deveria estar pendente) liguei para o 0800 7272120 onde após navegar um menu numérico fui instruído a digitar o número da minha instalação que deveria se encontrar "no topo da minha conta de luz". Após tentar o número do Medidor, que se encontra em destaque e no topo da minha conta de luz, procurei pelo termo "Instalação" e o encontrei por volta da metade da folha referente à minha conta de luz, em local confuso e sem destaque. Após digitar este número várias vezes e ser informado de que esta instalação não existia, fui informado de que todos os atendentes estavam ocupados (possivelmente porque o sistema automatizado estava mandando todos os clientes para o atendimento não-automatizado, pois ele é incapaz de reconhecer um número de nove dígitos). Disposto a conseguir confirmação ainda hoje do débito (e incapaz de conseguir um extrato bancário pois a ligação ocorreu depois das 16 horas) entrei no site, pedi segunda via da conta, digitei meu número de Instalação e fui informado de que não havia débito.
Se o sistema de cobrança fosse capaz de checar meu número de Instalação por sí só ele teria feito esta descoberta sozinho e economizado uma ligação telefônica, além do meu tempo em horário comercial. O número de falhas nessa ocorrência já era enorme quando, ao acionar o formulário da Ouvidoria, fui incapaz de descrever a ocorrência porque no meio do primeiro parágrafo já acabara o espaço, me obrigando a criar este arquivo de texto. O sistema também exigiu de mim um número de protocolo (apesar de não haver um asterísco vermelho indicando que o campo fosse obrigatório) e nunca houve nenhum protocolo pois só fui atendido por sistemas automatizados e via Internet. Para piorar, o arquivo TXT que continha o original deste texto foi recusado pois o “formato do arquivo é inválido” e me foi exigido um arquivo Word ou Acrobat, ambos softwares comerciais caros que nem todo cliente tem instalado em casa (pelo menos legalmente), enquanto o formato TXT é livre, aberto e compreensível por praticamente qualquer sistema operacional sem nenhum software adicional.
Melhorem seus serviços automatizados, eles existem para economizar tempo, não para perder mais. Sistemas automatizados incapazes de entender os números digitados são inúteis. Integrem seus sistemas de cobrança, não emitam telefonemas supérfluos. Re-estruturem sua conta de luz, o único número que vocês exigem do usuário está escondido em um mar de outros números e outros que só fazem sentido para uso interno estão em destaque; a conta é emitida para o consumidor, não para o funcionário Eletropaulo. O mesmo vale para o sistema de Ouvidoria, ele existe para melhorar as relações entre consumidor e empresa e não para satisfazer os delírios do departamento de TI.
Desde já agradeço a atenção dada a este e-mail e pela existência deste canal aberto de comunicação entre o cliente Eletropaulo e a empresa.

Eduardo Ferreira Fontes Mercer
Instalação nº xxxxxxxxx

É isso aí. Se vier alguém cortar a luz da minha casa, vier uma cobrança indevida ou qualquer outra coisa, não digam que eu não tentei pagar. E a prova está no e-mail deles e aqui no blog, pra ninguém negar. Malditos.

quinta-feira, 26 de fevereiro de 2009

The Cribs - Be Safe


One of those fucking awful black days when nothing is pleasing and everything that happens is an excuse for anger. An outlet for emotions stockpiled, an arsenal, an armour. These are the days when I hate the world, hate the rich, hate the happy, hate the complacent, the TV watchers, the beer drinkers, the satisfied ones. Because I know I can be all of those little hateful things and then I hate myself for realising that. There's no preventative, directive or safe approach for living. We each know our own fate. We know from our youth how to be treated, how we'll be received, how we shall end. These things don't change. You can change your clothes, change your hairstyle, your friends, cities, continents but sooner or later your own self will always catch up. Always it waits in the wings. Ideas swirl but don't stick. They appear but then run off like rain on the windshield. One of those rainy day car rides my head implodes, the atmosphere in this car a mirror of my skull. Wet, damp, windows dripping and misted with cold. Walls of grey. Nothing good on the radio. Not a thought in my head.

be safe be safe be safe be safe be safe
be safe be safe be safe be safe be safe
be safe be safe be safe be safe be safe

I know a place we can go when you fall in love so hard that you wish you were dead

Lets take life and slow it down incredibly slow, frame by frame with two minutes that take ten years to live out. Yeah, lets do that.

Telephone poles like praying mantis against the sky, metal arms outstretched. So much land travelled, so little sense made of it. It doesn't mean a thing all this land laid out behind us. I'd like to take off into these woods and get good and lost for a while. I'm disgusted with petty concerns; parking tickets, breakfast specials. Does someone just have to carry this weight? Abstract typography, methane covenant, linear gospel, Nashville sales lady, stygian emissary, torturous lice, mad Elizabeth. Chemotherapy bullshit.

be safe be safe be safe be safe be safe
be safe be safe be safe be safe be safe
be safe be safe be safe be safe be safe

I know a place we can go when you fall in love so hard that you wish you were dead

The light within you shines like a diamond mine, like an unarmed walrus, like a dead man face down on the highway. Like a snake eating its own tail, steam turbine, frog farm, two full closets burst open in disarray, soap bubbles in the sun, hospital death bed, red convertible, shopping list, blowjob, death's head, devils dancing, bleached white buildings, memories, movements, the movie unfeeling, unreeling, about to begin.

I know a place we can go when you fall in love so hard that you wish you were dead

I've seen your hallway, you're a darn call away, I've hear your stairs creak. I can fix my mind on your yes, and on your no. I'll film you face today in the sparkling canals, all red, yellow, blue, green brilliance and silver Dutch reflection. Racing thoughts, racing thoughts. All too real, you're moving so fast now I can't hold your image. This image I have of your face by the window, me standing beside you arm on your shoulder. A catalogue of images, flashing glimpses then gone again.

I'm tethered to this post you've sunk in me and every clear afternoon now I'll picture you up in the air twisting your heel, your knees up around me, my face in your hair. You scream so well, your smile so loud it still rings in my ears.

I know a place we can go when you fall in love so hard that you wish you were dead

Imitation. Distant, tired of longing. Clean my teeth. Stay the course. Hold the wheel. Steer on to freedom. Open all the boxes. Open all the boxes. Open all the boxes. Open all the boxes.

I know a place we can go when you fall in love so hard that you wish you were dead

Times Square midday: newspaper buildings, news headlines going around, you watch as they go, and hope that some good comes. Those tree shadows in the park they're all whistling chasing leaves. Around six pm, shadows across cobblestones, girl in front of a bathroom mirror she slowly and carefully and paints her face green and mask like, like Matisse's Portrait with Green Stripe. Long shot through apartment window, a monologue on top but no girl in shot. The light within you shines like a diamond mine, like an unarmed walrus, like a dead man face down on the highway. Like a snake eating it's own tail, steam turbine, frog farm, two full closets burst open in disarray, soap bubbles in the sun, hospital death bed, red convertible, shopping list, blowjob, death's head, devils dancing, bleached white buildings, memories, movements. The movie unreeling, about to begin.

terça-feira, 3 de fevereiro de 2009

25 things about me (a list I dragged from Facebook)

Rules:
Once you've been tagged*, you are supposed to write a note with 25 random things, facts, habits, or goals about you. At the end, choose 25 people to be tagged. You have to tag the person who tagged you. If I tagged you, it's because I want to know more about you.


1. I hate these kinds of lists, but only because I'm so damn lazy.
2. I can withstand the lowest possible levels of comfort as long as I have broadband.
3. I'm a caffeine addict who can't drink coffee... Result ? I drink 2 litres (about half a gallon) of Diet Pepsi a day, sometimes much more.
4. I have a serious case of adult ADD and caffeine keeps me semi-focused. See item 3.
5. I'm a man child who refuses to grow up. See item 4.
6. I have several computers in my household. I name them after characters in "Back to the Future".
7. DeLorean is my newest computer. Don't ever tell me the time-machine wasn't a character.
8. I'm nearly proficient in English and could pass for a (rather pedantic) native speaker. In writing, at least.
9. My parents insisted both me and my brother studied English from a very young age.
10. Also, dad used to talk to us in English sometimes and his extensive library is more than half comprised of English literature.
11. That also reflects my personal library, where no books except those for school are ever bought in Portuguese.
12. I'm a major geek, even though I hide it under a very thin veneer of 'overweight sk8r boi' looks.
13. My musical taste can be very eclectic from time to time, but you could mostly sum it up with one word: emo.
14. No, that doesn't mean I wear black eyeliner and dress like a Robert Smith impersonator, I just like the branch of punk rock that evolved (if that can be considered so) into emo.
15. I've had a very stupid and quite destructive accident when I was sixteen. It left so little of my right knee intact that the doctors had to graft some 4 inches of bone back.
16. One result of such grafting was I had some titanium alloy in my leg for 12 years and had to undergo a second procedure a while ago to remove it.
17. Other result is that I can probably withstand as much pain as any woman who's given birth to a child has.
18. The most obvious result is I limp a little.
19. Yes, it affects my sex life a little, but not as much as people tend to think. Also, chicks dig scars, and mine is HUGE.
20. I can't remember what life used to be like before Google, Wikipedia and IMDb. Please don't remind me.
21. I want to seastead. Google the word.
22. I miss playing massive multiplayer RPGs. I just can't find one that suits me.
23. I fall in love too easily. Therefore I've decided I'll refrain from the whole love game for a while.
24. I wrote entry 25 when I was only halfway thru the list because I knew I'd do it anyway:
25. I went thru this entire list correcting punctuation before submitting.

* I tag anyone who feels like complying. Just leave a comment telling us where to find your list.